Support : SCHN+ Support

SCHN+ Support Knowledge Base

Welcome to the SCHN+ Support Knowledge Base. Search for answers using the search box below, or contact support if you cannot find your answer.

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Getting Started

Space City Home Network (SCHN+) About

What is SCHN+?

Is there a TV Everywhere streaming option for SCHN+?

Which TV providers provide access to SCHN+?

How do I sign into the SCHN+ streaming service?

What's the difference between my SCHN+ account and my TV provider account?

What if I don't have an online account with my TV provider?

What are the technical requirements and supported devices for SCHN+?

What software will I need to stream SCHN+?

Location & Access

What are blackout restrictions on SCHN+?

I am at a different location, within my local market. Why can’t I access the SCHN+ stream?

I am traveling out of town. Can I still stream SCHN+?

Why am I getting a location error or 'Out of Market' message on SCHN+?

How do I set or update my home location in the SCHN+ app?

I use Starlink for my internet. Why am I having trouble with my location on SCHN+?

Account & Payments

How do I subscribe to SCHN+?

Is there an additional cost to receive the TV Everywhere stream via the SCHN+ app or website?

Does it matter on what platform I subscribe to SCHN+?

Will my direct-to-consumer subscription auto-renew?

Can I share my SCHN+ account or TV provider login?

How do I manage my SCHN+ app account (like my email)?

How do I update my SCHN+ payment method?

How do I request a refund?

How do I log in to SCHN+ if I used 'Sign in with Apple'?

How do I delete my SCHN+ app account?

How do I cancel my direct-to-consumer subscription?

What data does SCHN+ collect?

Watching

Can I stream all SCHN+ content on the app and website?

Can I stop, pause, or record live games on the SCHN+ app?

Can I use Chromecast or AirPlay to watch SCHN+ on my TV?

How to Use Chromecast or AirPlay to watch SCHN+ on my TV?

How do I turn on/off closed captioning on SCHN+?

Can I take screenshots while watching SCHN+?

How can I ensure the best streaming quality while watching SCHN+?

Troubleshooting

My TV provider carries SCHN+, but I do not see it on the streaming provider list. What can I do?

What is the minimum internet speed required for streaming SCHN+?

How many simultaneous streams are allowed on SCHN+?

I'm logged into the SCHN+ app, but the "Watch Live" stream is still locked. What do I do?

What are the minimum System Requirements for streaming SCHN+?

What does my SCHN+ video quality depend on?

What should I do if my SCHN+ stream is buffering or freezing?

Why am I having audio issues (no sound) with the SCHN+ stream?

I'm on a web browser, and the SCHN+ stream won't play. What can I do?

My TV provider login credentials are not working on the SCHN+ authentication page. What should I do?

What if I forgot my TV provider username and/or password for the SCHN+ stream?

What information should I provide to SCHN+ Support for help?

How do I contact SCHN+ support?